"Everyone was very competent, and professional and provided prompt, effective and knowledgeable service. This was a very scary situation for me that I thought would never end. It did and faster than I imagined. All the members of this team have specific and prominent roles. No matter who I spoke with, they were all up to date and informed of my case. Very professional. Thank you to Steven Muller for your support and professionalism and thanks to Shira, Christine and Volker for their dedication."