"Hello David...Well it's been about a year and a half since you took my case and the mediation was scheduled for last Tuesday and Steven Muller, your associate, was there to represent me.
Let me just say that the way in which he handled the mediation was superb. It was truly apparent that he was in my corner fighting for my rights. He kept me informed during the entire process and made me extremely comfortable. Always making sure I was okay and answered all my questions -- and I had many.
Steven was a brilliant negotiator and managed to settle the case. I am extremely fortunate to have found your firm to represent me. I just wanted to let you know what a fantastic job that Steven and your firm had done for me.
Please pass my appreciation and gratitude on to Steven and thank you for taking my case, David."