TEAM PROFILE:Elsa Voyazis, Receptionist
- Elsa is one of the firm’s receptionists She joined Share Lawyers in 2011 after obtaining her Legal Administration diploma from Seneca College.
- If you have ever visited our offices in Toronto, you will have been greeted warmly by Elsa. Her bright smile and sense of humour make colleagues and visitors alike feel welcome.
- In addition to welcoming clients to the office and directing their calls on the phone, Elsa has numerous administrative duties and ensures our clients receive correspondence in a timely manner.
- “It’s always a pleasure to see our clients walk through the door or to speak to them on the phone. It gives me great satisfaction to make them feel comfortable and valued. That’s what it’s all about.”
- Elsa is a proud mother of two young ladies, Patricia and Annastasia, who are currently pursuing post secondary studies. SP
“Three rules: I do not eat too much; I do not worry too much; and, if I do my best, I believe that what happens, happens for the best.”
- Henry Ford
IN PERSON: JAYNE WILLIAMS (continued from page 1)
Her husband was working but they needed a second income, or in this case, her insurance benefit, to make ends meet. At one of the most challenging points in her life, she was faced with the disappointment and feelings of utter betrayal when her insurance safety net did not come through for her and her family.
SHARE LAWYERS SETTLES DISPUTE
Jayne retained Share Lawyers to take her case on a No Fees Unless We Win agreement and observed how swiftly and diligently the team of lawyers and law clerks began work on her file. Her anxiety slowly shifted into a feeling of hope. She knew it was just a matter of time before the insurance company would have to do the right thing.
The health information in question was a single line in Jayne’s medical records dated two years before she first purchased coverage. Her physician had noted that Jayne was experiencing symptoms indicative of Major Depressive Disorder. However,
this was never relayed to Jayne and no testing or treatment was prescribed as her symptoms were later identified as acute stress.
Share Lawyers put forth a strong case using expert testimony from Jayne’s physician. They noted that the questions in the initial insurance application were ambiguous and open to interpretation. Furthermore, Jayne answered all the questions on her application honestly and to the best of her knowledge.
The mediation with the insurance company’s legal counsel was over quickly. The insurance company agreed to pay Jayne the full amount of her critical illness benefit. Jayne could continue her recovery without the added burden of outstanding bills. With her husband’s support and the benefit amount, Jayne fully recovered and has been cancer-free for over three years.SP
[Names and identifying details have been changed to protect the confidentiality of all involved.]