[VIDEO] The Importance Of Keeping Good Records

[VIDEO] The Importance Of Keeping Good Records

When it comes to applying for disability benefits, having accurate and detailed documents is an asset. However, sometimes it’s difficult to know just what documents you should be keeping an eye on. What records should you keep yourself? Can you trust your physician to keep all of the details in order? How vigilant do you have to be regarding your own records? 

“It’s important that what is being provided to the insurance company is accurate information,” says Kirk Sloane, Associate Lawyer at Share Lawyers. If you’re in the process of making a claim for disability benefits, or if your claim has been approved and you’re trying to convince your insurance company to continue with their payments, accurate and detailed information is imperative to your success. You may be providing some of this information, while the rest may come from your doctor. 

Do your best at every step of the process to double-, triple-, and quadruple-check yours and your physician’s work. “Be careful about what your doctors are providing,” says Sloane, “because they’re busy people, and they may be, for legitimate reasons, not investing as much time as you would like them to in providing information to the insurance company.” While it may seem unfair, the system works in such a way that we must be vigilant in double-checking our documentation. This includes having other eyes on our work, even if that work is from your doctor. Carefully go through all of the documents they provide and make sure the details are correct. If you find discrepancies, bring them to your physician’s attention immediately so they can be corrected. An accurate medical history is important, so your doctor should want to ensure everything is accurate, even if it means admitting their own error. 

So what information are you personally responsible for? 

Throughout the process of your benefits application and follow-ups with the insurance company, it’s very important to keep a clear record of all of your communication. Whether this is by email or through the old fashioned mail, keep all of your documents as neatly organized as possible, and readily available. You can use labels in your email to further organize things, ensuring your communications are easy to find. 

You will also want to ensure you have a copy of all medical documents from your physician. Before anything gets sent out, make sure you have read them over and everything is as accurate and detailed as possible. Do your best to ensure any errors are corrected before the documents are sent to the insurance company and that any misinformation is corrected as quickly as possible. It’s vital that the insurance company is making its decisions based on accurate information. 

Factual and detailed documents are one of the keys to a successful disability claim. Keeping your notes, documents, and correspondence organized and accessible will facilitate any transactions with the insurance company while making your life a little easier and less stressful in the process. 


Has your long-term disability claim been denied? Contact Share Lawyers and put our experience to work for you. We have recently settled cases against Standard Life, Desjardins, Manulife, RBC Insurance, Sun Life, and much more. We offer free consultations and there are no fees unless we win your case. Find out if you have a disability case.