From the first phone call to DSA, I knew I had made the right decision. I went immediately from an extremely stressful situation as I tried to fight my own case against the insurance company to one of support, information, action, and compassion. Communication was key.
Wendy initially took on that role, spending 45 minutes on the phone with me in immediate response to my email via the DSA website. She patiently, kindly, and thoroughly answered all of my questions and addressed all of my concerns. There was no pressure to sign on, just support.
My meeting with David Share was within a week of my phone call/email. It was the only time I was asked to drive to Toronto until the time surrounding my settlement meeting. All correspondence was done by phone, email, or courier. It was done quickly, simply, and thoroughly. Even at the time of my initial meeting, there was no pressure to sign on. He listened, provided information and when I hesitated, he encouraged me to go home and be sure of my decision before returning the signed forms.
Communication then passed to Shira, who over the course of the eight months until settlement, patiently read my emails and responded either in kind or by phone. No question was too trivial. No concern was ignored. She responded within two days of my emails, sometimes sooner, with all the information that was needed after consulting with other associates as necessary to answer my questions. She even phoned to advise me that she was going on vacation and to whom I should address all matters to in her absence.
Finally, Steven did an excellent job of preparing me for the settlement meeting during my only other visit to DSA. When I left, I had a very clear idea of what would transpire and my role in that process. No detail was ignored. The settlement meeting itself was incredibly stress-free and successful. The money as deposited quickly into my bank account within a few days of the settlement. He had also handled small finish-up details since the settlement, in a timely manner. At all times I felt that I was in good hands and a favourable outcome would ensue.
I couldn’t have asked for more supportive, immediately responsive and informative service. Staff went above and beyond my expectations.
I feel that the settlement was fair, even as a compromise amount. I very quickly had the money in my account at my disposal. It did not get put on someone’s desk while I waited weeks to receive it. Everything was expedited in an immediate, thorough, and efficient manner.
I did not find DSA lacking in any way, and it actually exceeded my expectations.
I am so very thankful that my naturopath recommended you to me and encouraged me to seek out your services. I have recommended you to several people who might be in need of your services in the future. I cannot say enough positive things about you. I feel as though I have been supported and guided by friends who have had my best interests in mind.
The key statement made by David Share at our first meeting was the term “invisible disability”. That is truly what I have and I am so very glad that you have made a career of being the voice for people such as I who are manipulated by the insurance company. Your support gave me the strength not to give up but to insist on being given what is rightfully mine. I have paid into LTD insurance fund for my entire career. To be denied these funds when I needed them was wrong. I am grateful for your assistance; for I no longer need to feel the victim in all of this. I only wanted what was just. All of you made that possible. Thank you!